We’ve been reflecting on the challenges that the organisations we work with sometimes face in coming up with new ideas in their business....

#insight #innovation We’ve been thinking a lot here about ‘jobs to be done’ this week. This is a phrase coined by Clayton Christensen in...

Photo by Andrea De Santis on Unsplash Like many others, here at Pivotlab we’ve been reflecting on the opportunity and risks that...

Understanding what their customers really want, what they might think about their products or services and how they are doing compared to...

Photo by Culture Creative When measuring process performance, the key is to adopt a balanced approach that considers various dimensions...