Pivot labApr 94 minCan AI unlock market insights? What are the benefits and risks? #AI #MarketResearch #InsightsPhoto by Andrea De Santis on Unsplash Like many others, here at Pivotlab we’ve been reflecting on the opportunity and risks that...
Pivot labFeb 272 minComplaints, mystery shopping and your suppliersUnderstanding what their customers really want, what they might think about their products or services and how they are doing compared to...
Pivot labJan 242 minUnlocking the Triad of Success: The Benefits of Measuring Business Processes with Balance Measures Photo by Culture Creative When measuring process performance, the key is to adopt a balanced approach that considers various dimensions...
Pivot labJan 232 min‘The best laid schemes o' Mice an' Men, Gang aft agley’ January tends to see a flurry of ideas, blogs, and articles about how to be better in 2024 – more organised, more productive, more...
Pivot labNov 27, 20232 minThe value of customer insightThis Black Friday weekend we were thinking about customer trends. As retailers braced themselves for a weekend of tills ringing, on-line...